Making your bids on the internet
The quickest and easiest way to bid is through our website www.home4U.org.uk Instructions are given on screen but you will need to know your unique Home4U number in order to log on.
On the website there is an online copy of the Home4U magazine and as soon as you choose a property, you can place a bid. If you made a bid but then change your mind, you can remove the bid (as long as the bidding cycle is still open). You can also view your bidding history once you have logged in.
Free internet access is available at libraries in Stevenage and North Herts and you can also bid online at the Customer Service Centres.
Making your bids by telephone
To make a telephone bid, please call us on FREPHONE 0800 294 6893. This service is available 24 hours a day whilst the bidding is open. Please have your application number to hand to make it easier to place your bid.1 To begin making your bids dial: 0800 294 6893
2 You will hear:
“Welcome to the Home4U Property Line, Please enter the number section of your Reference number.”
3 You should now enter the numerical part of your Reference number only. EG. If your Reference number is SBC54321 you only need to type in ’54321’. Once you have entered the correct number you will hear:
“Thank you. Please enter the day number of your birth date EG. only.
For 16/04/1960 enter 16 or for 08/01/58 enter 08 (you must put a 0 before a single number)
4 You should now enter the day number of your date of birth. Once you have entered the correct number you will hear:
“Thank you. Please enter your first property reference bid number.”
5 Once you have entered the property reference number correctly you will hear:
“Thank you if you would like to add an additional bid press one or press two to complete your bids.”
6 If you have pressed one you will hear: “Please enter your second property bid number or press the star key to complete your bidding.”
7 Once you have entered the property reference number correctly you will hear: “Thank you if you would like to add an additional bid press one or press two to complete your bids.”
8 When you have finished bidding you will hear:
“Thank you for bidding on the Home4U Property line.”
If you have made errors you will hear some instructions as follows:
9 If you have made an error with your number you will hear:
“I am sorry,the registration number you have entered is not recognised. Please try again.”
In this case re-enter your number dialling carefully making sure that the number is correct
10 If you make any further errors you will hear:
“I am sorry, the registration number you have entered is not found. Please check with your registering partner and call again.”
Making your bids by text message
1 To begin making your bids:
Open a new text message
2 Enter your registration numbervia keys:
EG SBC12345 NHDCBC12345
3 Then followed Immediately by a hash mark:
EG SBC12345# NHDCBC12345#
4 You should now enter the advert reference number of your 1st bid followed immediately by a hash mark:
EG SBC12345#456# NHDC12345#456#
If you have finished bidding then send. If not follow the instructions below
5 You should now enter the advert reference number of your 2nd bid followed immediately by a hash mark:
EG SBC12345#456##491# NHDC12345#456#491#
If you have finished bidding then send. If not follow the instructions below
6 You should now enter the advert reference number of your 3rd bid followed immediately by a hash mark:
EG SBC12345#456#491#444# NHDC12345#456#491#444#
7 When you have entered all of your bids send your Text message to
07781 472726
• Most mobile phone companies charge SMS text messages at around 10p per text
• To add numbers to the message keep pressing the keys until you get to the digit and select.
• On most mobile phones to find the hash character first press the star key then select the hash mark.
• You can enter your bids in both upper and lower case
• Check your registration number and bids are correct before sending
How to complete your bidding coupon
• Your coupon has your name and your registration number printed on it - please check that these details are correct.
• You can bid for up to three properties for each edition of the magazine.
• Each property will have a 3 digit reference number, shown in the property advert in the Home4U.
• For example if you want to apply for the properties which have the reference number 456, 491, and
444, you should mark the coupon as shown in the example copy. You should put an X in the first column against the relevant first digit of the reference number.
• You should put an X in the second column against the relevant second digit of the reference number.
• You should put an X in the third column against the relevant third digit of the reference number.
• Enter the date shown on the front of the Home4U, from which you are bidding for properties.
• Please return your coupon by post to Home4U. The address is already on the coupon, but you will need to put a stamp on it.